At the heart of PROMPTS is a dynamic clinical helpdesk team, responsible for answering up to 3,000 questions a day from mums. Questions are flagged via machine learning to the helpdesk who, within an hour, are able to talk directly with the mum, and refer her to urgent care if needed.
Read MoreA nurse at Akala Health Centre, Stephen Opiyo’s work centers around bringing new life into the world. At the height of COVID-19 last year, Stephen enrolled in DELTA, Jacaranda’s virtual learning assistant, equipping providers with skills in emergency care.
Read More‘Being in the business of saving lives has been a privilege for me. However, until I became the recipient of our messages, I did not really know how important this work is changing, and saving, lives. I am so proud to be part of this great team at Jacaranda’.
Read MoreChristine Nowerukoi works as a nurse in the Lanet Health Center in Nakuru East. When her facility started receiving weekly feedback from PROMPTS, she noted an immediate change in the way things were run in the facility. ‘When we receive negative reports of staff rudeness, for example, we sit down to discuss it as a team, and make sure it’s rectified’.
Read More‘I’m so grateful to Jacaranda for sending these messages. Because of PROMPTS, I was able to recognize the pain I was feeling was not normal and I sought care at the hospital. I don’t know what might have happened to me and the baby otherwise.’
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