Posts tagged Profiles
Christine's Story

Christine Nowerukoi works as a nurse in the Lanet Health Center in Nakuru East. When her facility started receiving weekly feedback from PROMPTS, she noted an immediate change in the way things were run in the facility. ‘When we receive negative reports of staff rudeness, for example, we sit down to discuss it as a team, and make sure it’s rectified’.

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Helpdesk Stories

At the heart of PROMPTS is a dynamic clinical helpdesk team, responsible for answering up to 3,000 questions a day from mums. Questions are flagged via machine learning to the helpdesk who, within an hour, are able to talk directly with the mum, and refer her to urgent care if needed.

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